v88 Privacy Policy

01Introduction

This Privacy Policy applies to all users of the v88 platform accessible at v88.ceo, including registered members and visitors. It explains how v88 collects, uses, stores, and protects personal data in connection with our online gaming services in the Philippines.

By registering an account on v88 or continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree, you should not register or continue using the platform.

This policy should be read alongside the Terms and Conditions, which govern your use of the v88 platform more broadly.

02Data We Collect

v88 collects personal data in the following categories:

v88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03Why We Collect It

We collect and process personal data for the following purposes:

• Account creation and management — to register your account, authenticate your identity at login, and manage your account settings.
• KYC and age verification — to confirm you are at least 21 years old and to satisfy identity verification requirements before processing withdrawals.
• Transaction processing — to receive deposits from and send withdrawals to your verified Philippine payment account (GCash, Maya, InstaPay, PESONet, or bank transfer).
• Platform security — to detect and prevent fraud, unauthorised account access, money laundering, and other prohibited activities.
• Customer support — to respond to your queries, resolve account issues, and provide assistance through our support team.
• Platform improvement — to analyse how users interact with v88 so we can improve game selection, platform performance, and the overall player experience.
• Legal compliance — to meet record-keeping, reporting, and other obligations under applicable Philippine law.
• Responsible gaming — to monitor gaming behaviour patterns and reach out where there are signs that a player may benefit from support tools such as deposit limits or self-exclusion.

04Who We Share It With

v88 does not sell your personal data. We share data only in the following limited circumstances:

Service Providers

We engage trusted third-party service providers to help deliver the platform — including payment processors, identity verification partners, fraud detection services, and cloud hosting providers. These providers receive only the data needed to perform their specific function and are contractually required to protect it and not use it for any other purpose.

Legal and Regulatory Obligations

v88 may disclose personal data to government authorities, law enforcement agencies, or financial intelligence units where required to do so by applicable Philippine law, a valid legal order, or in connection with an investigation into suspected fraud, money laundering, or other illegal activity.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of v88's business, personal data held by v88 may be transferred to the acquiring entity. You will be notified via the platform or your registered contact details if such a transfer affects how your data is handled.

05Data Retention

v88 retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. General retention guidelines are as follows:

• Account and identity data — retained for the duration of your account and for a period after account closure as required for legal and compliance purposes.
• Transaction and bet history — retained in line with financial record-keeping obligations applicable in the Philippines.
• KYC documents — retained for the period required under applicable identity verification and anti-money laundering obligations.
• Support communications — retained for a reasonable period to allow follow-up and quality review, then deleted or anonymised.
• Technical and usage data — typically retained for shorter periods and may be anonymised for aggregate analysis.

When personal data is no longer needed and there is no legal reason to retain it, v88 will securely delete or anonymise it.

06Security Measures

v88 applies technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• SSL/TLS encryption on all data transmitted between your device and the v88 platform.
• OTP-based verification for sensitive account actions, including withdrawals and password resets.
• Access controls that restrict internal access to personal data to staff who need it to perform their role.
• Regular security reviews and monitoring for unusual access patterns or potential intrusions.
• Secure storage of KYC documents with restricted access.

While v88 takes reasonable steps to protect your data, no system is completely immune to risk. You are responsible for keeping your login credentials confidential. If you believe your account has been compromised, contact our support team immediately.

07Cookies and Tracking

v88 uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you visit the site. We use them for the following purposes:

• Essential cookies — required for the platform to function, including maintaining your login session and processing transactions. These cannot be disabled without affecting platform functionality.
• Analytics cookies — help us understand how players navigate v88 so we can identify and fix usability issues and improve game discovery.
• Security cookies — used to detect suspicious activity and protect against fraud and unauthorised login attempts.

Most modern browsers allow you to manage cookie preferences. Disabling essential cookies may prevent you from logging in or using certain platform features. Analytics cookies can generally be blocked without affecting core functionality.

08Your Rights

As a player on v88 in the Philippines, you have the following rights in relation to your personal data:

• Right to access — You can request a copy of the personal data v88 holds about you.
• Right to correction — If your data is inaccurate or incomplete, you can ask us to correct it. You can update basic account details directly in your account settings.
• Right to deletion — You can request that v88 delete your personal data, subject to our legal obligations to retain certain records. Deletion requests may result in account closure.
• Right to object — You can object to the processing of your data for purposes beyond what is strictly necessary to deliver the service you signed up for.
• Right to data portability — You can request a copy of your personal data in a structured, commonly used format where this is technically feasible.
• Right to withdraw consent — Where processing is based on your consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact the v88 support team at [email protected]. We will acknowledge your request promptly and aim to respond fully within a reasonable period. Some requests may require identity verification before we can act on them.

09Minors

v88 is strictly an adults-only platform for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or submitted personal data, we will close the account and delete the associated data as promptly as possible.

If you believe a minor has accessed the v88 platform using your account or by creating their own, contact support immediately. Parents and guardians in households with minors are encouraged to use device-level parental controls to restrict access to online gaming sites.

10Policy Updates

v88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised review date.

Where changes are material — for example, if we begin collecting a new category of personal data or share data with a new type of third party — we will notify registered players through the platform or via their registered contact details before the change takes effect. Continuing to use v88 after a policy update constitutes acceptance of the revised terms.

11Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how v88 handles your personal information, you can reach our support team at any time. We are available 24 hours a day, seven days a week, in English and Filipino.

You may also visit the FAQ page for answers to common questions about your account, data, and platform security, or review the Terms and Conditions for the full rules governing use of v88.